Culture and Experience Manager
As our Culture and Experience Manager, you are passionate about connecting with our guests and our team members, and creating a special experience where people feel seen, loved and valued. You are a persuasive problem-solver with a knack for managing a retail store and can easily spot areas of improvement. You set high standards and strive to achieve them. You are a collaborative and dynamic leader with a personality that instantly draws people to you.
As an ideal candidate, you are a born leader with previous managerial experience, you are an exceptional communicator and have a knack for handling tough conversations. You set high standards and always strive to achieve them. You are a collaborative and dynamic leader who can juggle many different roles and responsibilities simultaneously.
Apply for Culture & Experience Manager here
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Duties:
- Work the floor Tuesday through Friday (Months of November - April)
- Work the floor 2 - 3 days a week (May - October) - help part time confidence stylists as needed
- Lead our team with integrity and create an environment where our team members feel included, valued, and supported to do work that energizes them
- Live and embody the core values of Chelsea's Boutique
- Ensure high levels of customer satisfaction through exceptional service
- Oversee the overall performance & upkeep of the store floor
- Interviewing, hiring, & training new team members
- Continuous upkeep of floor displays
- Help create seasonal window displays
- Assist in reordering of merchandise
- Communicate with management team the needs of the store, customers and confidence stylists
- Manage and maintain the culture at Chelsea’s by loving on our employees with cards, gifts and random acts of kindness
- Help process inventory as needed
- Attend weekly manager meetings, monthly culture meetings, team get-togethers, and quarterly team meetings
- Attend and help execute our monthly empowerment events
- Oversee the overall performance of the store & make sure we’re hitting goals & deadlines and be able to pivot or come up with new ideas as needed
- Work with our Brand & Media Manager to develop marketing plans & strategies to increase brand awareness, raise our customers’ pool, expand store traffic & optimize profitability
- Meet performance goals by mentoring, training, coaching, motivating & providing feedback to team members through positive & respectful leadership
- Handle situations that arise from staff or customers
- Be the main point of contact for part time employees for questions and scheduling
- Understand all the technical platforms we use and be able to efficiently train others & troubleshoot problems
- Fill in shift gaps when needed
- Posting to our VIP Facebook page at least twice a week (new arrival photos, videos, displays, etc…)
- Meet with Chelsea monthly for leadership and personal development training
- Attend at least 1 event (in person or online) a year on leadership development
- Use Slack (our communication platform) to quickly and easily communicate with other team members
- Use Asana to manage tasks
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Qualities:
- Great communication & interpersonal skills
- Very outgoing personality that loves talking to people everyday
- High emotional intelligence
- Excellent in customer service
- Strong work ethic and accountability
- Loves the Chelsea’s brand
- Understands the importance of culture
- Very organized & detail oriented
- Wants to make a difference within their community
- Powerful leadership skills
- Kind but direct
- Problem solver
- Technologically savvy
- Ability to act as an ambassador for the vision, the brand and the direction of the company
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Requirements:
- 3+ years past management experience (retail preferred but not required)
- 40-50 hr work week depending on the season
- Excellent communication skills
- Entrepreneurial Spirit: Inspired to perform well with an ability to drive new ventures within the business
- Self-Starter: Inspired to perform without outside help
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We offer:
- Competitive pay ($55-65k salary depending on experience)
- 120 hours PTO every year with rollover
- Bonus potential
- 35% off merchandise
- Free leadership classes & personal development growth opportunities
- A space to continually grow & expand within the business, and yourself
- An opportunity to work alongside some of the most amazing humans on this planet
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The application period for this position will close July 31st.
Priority given to those that have applied prior to July 20th.